Privacy Policy
Last updated: August 2026
1. Information We Collect
We collect information you provide directly to us when you place an order, request a quote, create an account, or contact us. This includes: name, email address, phone number, delivery address, payment details (processed securely by our payment partners), and any customization content (text, logos, designs) you submit for engraving.
2. How We Use Your Information
We use your information to: fulfill and manage orders, process payments, communicate about your order status, send delivery notifications, respond to inquiries, improve our services, and comply with legal obligations. We do not sell your personal data.
3. Data Sharing
We share data only with: payment processors (M-Pesa, card networks) for transaction processing; delivery partners for order fulfillment; and legal authorities when required by law. All third parties are contractually bound to protect your data.
4. Data Retention
We retain order records for 7 years for tax and legal compliance. Account data is retained while your account is active. You may request deletion of non-essential data at any time by contacting us.
5. Your Rights
You have the right to: access your personal data, request correction of inaccurate data, request deletion (subject to legal retention requirements), object to processing, and data portability. Contact us to exercise these rights.
6. Cookies & Analytics
We use essential cookies for site functionality and optional analytics cookies (with your consent) to understand site usage. You can manage cookie preferences via your browser settings.
7. Security
We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS), secure payment processing, and access controls. No internet transmission is 100% secure, but we strive to use commercially acceptable means.
8. Contact
Questions about this policy or your data? Contact our Data Protection Officer at info@125customs.com or +254 727 476 730.